It’s rare for me to complain about stuff in public, but I must share this story with you.
About a week ago I opened a tin of one of my favourite foods. I won’t tell you what it was right now, that’s not important. I get through a fair amount of this particular food; it’s low in fat, high in protein, tasty and filling. It was going to be part of a sandwich/baked potato filling and I was cooking a big ol’ spud in the oven with which to liberally apply said filling to, and enjoy for my lunch.
Something wasn’t right. The contents had a funny smell and some discolouration had occurred. No biggie, I just binned it and opened a new can. No great loss. I kept the can for info, along with the odd-looking discoloured parts of food, and sent an email to the company letting them know I’d had this whacky looking thing appear in my tin. No accusatory tone, no nastiness, no demands for compensation, just a ‘look, guys’ email. I heard nothing back. Again, no big deal.
Until just now, that is. About 30 minutes ago I had a very apologetic email from the customer contact team, they opened with an explanation of the delay – which I’d figured was down to Easter and public holidays, the usual thing this time of year.
Apparently, my attached photo of a can lid (with all the date codes, etc) and discoloured food was caught by their email security scanner…and tagged as porn.
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Comments on this post (1)
PETE!!! For shame, taking such pornographic photos as a food tin with food gone bad. Lol. Shame shame shame. I think it’s quite funny that the representative actually told you the reason for the delay unless this person found it hilarious and thought you would too. I think it’s hilarious.
Seriously, some of the companies are quite over zealous in stopping pornography and such that they are getting in the way of serving their customers.
Good luck on your move… Will be thinking of you.
— Karen, 7:52am on Mon, Apr 30 '12
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